Privacy Policy

1. Introduction

NVW - Napa Valley Wineries ("NVW," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information when you use our Service:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Booking and reservation details
• Payment information (processed securely through third-party payment processors)
• Preferences and interests related to wine tourism
• Communication preferences

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To process your bookings and reservations
• To communicate with you about your bookings, updates, and promotional offers
• To personalize your experience and provide recommendations
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations
• To send you newsletters and marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Wineries: We share booking information with the wineries you book through our Service
• With Service Providers: We work with third-party companies to facilitate our Service (payment processing, analytics, hosting)
• For Legal Reasons: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at anabel@nvw.wine or call 954 422 2894.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

8. Children's Privacy

Our Service is not intended for individuals under 21 years of age (or the legal drinking age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

Our Service is operated in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using NVW services, you acknowledge that you have read and understood this Privacy Policy.